Shipping policy

Where is my order shipping from?

RJSilver is located just out of Marlborough Queensland, Australia. We ship out orders every weekday (excluding public holidays and selected shutdown breaks e.g. Christmas/New Year).

Your tracking will be emailed - please check your inbox and junk/spam folder.

How long will my order take to arrive?

Domestic orders: 5+ business days for regular speed and 2+ business days for express.

International orders: 3 + weeks for regular speed and 1 + weeks for express.

Please be mindful of public holidays,  delays during peak times and logistical issues outside of our control.

Complimentary standard shipping is available within Australia for orders over $300. 

My order is delayed, lost, stolen or damaged?

Please double check your shipping address prior to submitting your order. RJSilver accepts no liability for information that is entered incorrectly.   No changes are able to be made to your delivery address once you have processed your order.

All orders are shipped with full tracking - this is not insurance.  A option to add insurance with the postal carrier is available at checkout and in encouraged if in the possible event you have issues with your carrier.

Insurance is to the value of your order not including additional shipping costs for express/insurance. 

Once items are in possession/scanned by the mail carrier,  RJSilver takes no responsibility for lost, damaged, stolen or delayed orders.  

All domestic items are shipped through Australia Post.